Save your time and money.

User Review By:

anon

We decided to book our reservation for this less than average "resort" with Hotels.com two months in advance. When we arrived at the airport, we were backed into a small van with luggage piled upon ourselves. Once we were a couple minutes from the airport, the driver pulled over and said we have a small problem and that the "resort" was overbooked and we had to stay somewhere else that was "almost" as good.

To make a long story short (this is too upsetting to write at this time) we were held hostage on the side of the road until we agreed to stay at the resort they were going to put us in. The temporary resort was one star at best. (Filthy beach, security guards wielding shotguns, horrible food, one dirty pool that I saw fecal matter in, etc...) We then had to repack and move to Sun Village halfway through our "relaxing" vacation. Once there, it was the same as the first resort except the staff was rude, there were a thousand steps, and they had 7 pools. Nothing special. They did not care about what we went through. (We later heard they had displaced about 20 couples that week.) What a scam, charge you a higher rate, overbook, then pay a different resort less to put you up, keep the difference you charged, and refuse any type of refund. They did upgrade us to a Villa, which was nice of them.

However, the couples involved now only had their small bedrooms for any sort of privacy. And I'd bet it was going to be vacant anyways and this would allow them to make extra money by renting our original rooms to other people.

Then to make our relaxing vacation even worse, I got ripped off by Sea Pro Scuba. (They should call themselves Steal Pro Scuba.) Due to the mix up with the overbooking and being moved to Sun Village a day earlier then expected, I was told I had to make my own transportation arrangements to the resort we were displaced to. I made arrangements with Sun Village for transportation. The next morning I was put on a bus by Sea Pro's quite rude and condenscending rep named Mickey. There was some miscommunication as he thought I was going to stay on the bus and be transported to their dive center. I thought I was being transported to the other resort to catch the bus there. Sea Pro's driver dropped me off on the side of the freeway and I was forced to run across the freeway and walk to the resort. Once there, the bus had already departed and I was stuck without transportation. Sea Pro supervisor Marcos apologized and stated he would refund my money the same day or next day. When I went to collect my refund the following day, Marcos called me a liar and stated he received a different history from Mickey. Sea Pro offered to take me diving that afternoon, yet refused a refund. Why would they offer to take my diving in the afternoon if they thought I was in the wrong. I mean they actually called me a liar! What an insult. It seams that Sea Pro will be really nice and suave, once they have your money, they don't care. You are just another tourist they won't see again.

To top it off, Sun Village Resort's front desk manager Ronnie Martin even acknowledged that the whole mix up with Sea Pro would not have happened if Sun Village Resort did not overbook our trip. Yet, he stated Sun Village Resort would not refund my money. It was not really the money that upset me, it was the principle. Both Sea Pro, aka Steal Pro, and Sun Village Resort dropped the ball and I was the one who had to pay for it. What a joke?

I brought scuba gear and did not get to dive. My family members brought golf clubs and did not get to play. There was so much more we wanted to do but this trip was doomed from the beginning.

What a horrible mess this whole trip was. I just wanted to say thank you Sun Village Resort for ripping us off and ruining our vacation.

This is the first review I have had a chance to write about Sun Village Resort, Hotels.com, and Sea Pro. I must say I feel a bit better after reviewing what I encountered.

WHATEVER YOU DO, AVOID HOTELS.COM, SUN VILLAGE RESORT, AND SEA PRO!!! (I KNOW I WILL)

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